Shipping policy

Shipping Policy

  • Note that delivery dates displayed on product detail pages and tracking information are estimates only.
  • “Business days” for ship-out or delivery timeframes refer to Mondays through Fridays only. This does not include Saturdays, Sundays, and holidays that fall on a weekday when counting business days. 
  • Revs Small Engine does not ship to PO Box and APO/FPO addresses. Orders placed with these types of addresses may result in delays. 
  • Shipping charges (for both original orders and returns) are non-refundable. Should your product contain a defect please contact us for refund/shipping instructions.

Delivery Timeframe

Most orders are processed for shipment or leave our shop within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our shop. Orders containing engines or other large partsmay require special handling and are usually shipped via truck freight where delivery or transit times may take a bit longer. 

Truck Freight

Truck freight applies to orders with large parts or items—such as engines, etc.—that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote.

Overnight and 2-Day Shipping

Overnight or 2-day shipping is available for most small and medium-sized packages for additional charges. The specific shipping options will be displayed at checkout after you enter a shipping address. Air freight carriers reserve the right to extend their delivery times by 24 hours when delivering to residential addresses. This is beyond our control and air freight charges will NOT be refunded. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday to Fridays only. No overnight or 2nd-day deliveries are made on Saturdays, Sundays, and holidays. Please be advised that if you place your order(s) for overnight or 2nd-day delivery on a holiday, the processing of your order(s) will only begin on the following available business day.

 

Where We Ship

We currently ship within the contiguous United States only. Unfortunately, this does not include shipping to Alaska or Hawaii and US Territories - Puerto Rico (PR), US Virgin Islands (VI), American Samoa (AS), Guam (GU), Northern Mariana Islands (MP).

Damaged Shipments

Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. We exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 30 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages, and all claims from such incidents must be reported and processed through the shipping company. 

Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.